Refund & Cancellation Policy
Last Updated: July 2026
At Tapzi, we strive to provide high-quality digital services and NFC products. This Refund & Cancellation Policy outlines the terms applicable to subscriptions, digital services, and physical NFC card orders.
By purchasing or subscribing to Tapzi, you agree to this policy.
1. Digital Subscription Plans
Tapzi offers subscription plans for premium digital features.
• All subscription payments are charged in advance.
• Subscription fees are non-refundable, except where required under applicable Indian law.
• Your subscription remains active until the end of the purchased billing period.
2. Cancellation of Subscription
You may cancel your subscription at any time.
• Cancellation prevents future renewals.
• Your premium features will remain active until the end of your current billing cycle.
• No partial or prorated refunds will be provided for unused subscription periods unless required by law.
3. Free Plan
The Tapzi Free Plan does not require payment and may be upgraded or downgraded at any time. Tapzi reserves the right to modify or discontinue free plan features with reasonable notice.
4. NFC Card Orders
Since Tapzi NFC cards are customized with your personal or business information:
• Orders may be cancelled only before production begins.
• Once production has started, cancellation requests cannot be accepted.
• Customized NFC cards are non-refundable after production has commenced.
5. Damaged or Incorrect Products
If you receive a damaged NFC card, a defective NFC card, or an incorrect product due to our error, please notify us within 7 days of delivery by contacting our support team with your order details and clear photographs of the issue.
Upon verification, Tapzi may, at its discretion, replace the product at no additional cost, or provide an appropriate refund where applicable.
6. Lost or Delayed Shipments
Delivery timelines are estimates and may vary due to factors beyond our control. Tapzi is not responsible for delays caused by courier partners, natural disasters, government restrictions, or incorrect shipping information provided by the customer.
If your shipment is confirmed lost by the courier, we will work with you to arrange a suitable resolution.
7. Refund Eligibility
Refunds may be approved only in the following situations:
• Duplicate payment
• Incorrect billing by Tapzi
• Payment processed but service not activated due to a verified technical issue
• Order cancellation before NFC card production begins
• Damaged or defective products verified by Tapzi
8. Non-Refundable Items
The following are generally not eligible for refunds:
• Active or expired subscription fees
• Customized NFC cards after production begins
• Digital business cards already created
• Domain registration fees (if applicable)
• Third-party service charges
• Promotional or discounted purchases, unless required by law
9. Refund Processing
If a refund is approved, refunds will be processed to the original payment method. Processing may take 5–10 business days, depending on your bank or payment provider.
10. Chargebacks
If you initiate a chargeback without first contacting Tapzi, we reserve the right to suspend your account, restrict premium services, and investigate the disputed transaction. We encourage you to contact our support team so we can resolve any issues promptly.
11. Changes to This Policy
Tapzi reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with the updated "Last Updated" date.
12. Contact Us
If you have any questions regarding refunds, cancellations, or replacements, please contact us: Tapzi — Website: https://tapzi.in — Email: support@tapzi.in
Applicable Law
This Refund & Cancellation Policy is governed by the laws of India, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and other applicable regulations. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
